Last updated: 25th Jan 2018
BE Commercial is part of the BE Group, helping businesses succeed and grow. You can find details of the companies within the BE Group and the trading names used on our website. http://www.be-group.co.uk/
This policy applies to the personal information you give us or which we receive. Please read this policy carefully.
1. What information do we collect about you?
We may collect and use the following information about you:
Information which you give us as our customer for example when we advise you, when you sign up to our services, or when you ring us or we call you. Please note that calls may be recorded for training and quality assurance purposes.
Information we receive from external agencies, intermediaries or others who have referred you to us for assistance.
2. What happens to the information?
The information will be used for the following purposes:
To help your business. We will use it to provide business support services and to advise you on your business.
To send you information that you ask us for and, if you have asked to be put on our mailing lists, information which we feel may be of interest to you.
To notify you about changes to our services.
For customer satisfaction, monitoring and evaluation of our services. If you have given us permission to do so, information about you may be passed to a third party organisation who may contact you to obtain your views on the service you have received, including customer satisfaction.
We also use your information to:
Measure the quality of our services and improve them;
Better understand the local business market;
Help us to service customers' needs more effectively;
Ensure we meet our targets and other contractual commitments; and
Prevent and detect fraud and irregularity.
Where we store your information
We store information in the UK on our own servers and in paper files. We also use a customer relationship management (CRM) database.
How long will we hold your information?
We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by our Funders which is6 years after the end of our contract with the funder ending March 2018.
3. Who else will receive the information?
We may disclose your information to the following types of organisation:
(1) Funders, auditors, advisers and authorities
Our services are funded by a number of external organisations (Funders). Your Information may be passed to those Funders, their auditors and advisers for their own purposes such as:
Audit and monitoring;
Detection and prevention of fraud and irregularity;
Documentary evidence of funding;
Production of case studies and demonstration of best practice;
Sending you further information which may be of interest to you (but only if you agree).
Our Funders may be required to disclose information about you or your business in response to a request under the Freedom of Information Act 2000, unless an exemption applies. Although BE Commercial is not subject to theFreedom of Information Act 2000, we may be asked to assist Funders with requests that they receive.
We may share your information with our advisers so we can take advice, or with our own auditors for auditing purposes. We will disclose your information to regulatory or enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings.
As well as the employees, officers, auditors and other agents of the BE Group, the Secretaries of State, the European Commission, the European Court ofAuditors, the National Audit Office, (and any successor to any of the foregoing bodies) may examine, audit or copy the information contained in any document or record (whether paper or electronic) relating to the services provided to you.
(2) Other business support organisations
We may share management information and statistics with other business support organisations in the UK for the purpose of improving business support services, but not in a way that identifies individuals.
We may also need to share your information, both core details about you and your business and details of our interactions with you, with other business support organisations involved in your project, to improve the quality of business support given to customers. We will discuss this with you at the time. We will only share your information if you want to receive these additional services from other organisations.
(3) Organisations who referred you to us
We will usually share your information, both core details and details of our interactions with you, with any organisation which referred you to us, so they know the outcome of the referral, but only if you are happy for us to do so.
(4) BE Group companies
Where you have asked for further information from other BE Group companies we will share your information within our group, which means the ultimate holding company, its subsidiaries and their subsidiaries, as defined in section 1159 of the Companies Act 2006. Our group companies will use your information to provide business support services to you and, if you've asked to be on our mailing lists, to send you further information which may be of interest to you.
We may allow third-party providers and contractors who supply services to us or who process information on our behalf incidental access to your information. We will ensure that they keep your information secure and do not use it for their own purposes.
We may share your information with another organisation which buys one or more of our group companies or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.
4. How we safeguard your information
We will keep your information secure by taking appropriate technical and organisational measures against the unauthorised or unlawful processing of that information and against its accidental loss, destruction or damage.
We use traffic analytics cookies to identify which pages are being used.This helps us analyse data about web traffic and improve our website in order to tailor it to our customer needs.
Using cookies helps us create better websites, providing customers with a better browsing experience. Cookies do not allow us to access your computeror any information in any way, other than the data you choose to share withus.
We use the free Google Analytics tool (see http://www.google.com/intl/en_uk/analytics/) to collect and analyse site statistics.
Google Analytics uses persistent cookies to track data. Thesecookies do not collect any personally identifiable information and are onlyused for the statistical collection of data such as visits and page hits. Google Analytics' cookies store IP addresses but we cannot link those addressesto any individual or path through the website. Google uses the cookies toread information and evaluate visitors' use of the website in the form ofstatistical reports that we can access. The Google Analytics' code isincorporated into our site's code so that our site serves the cookies, butGoogle has access to the cookies.
Google Analytics' terms require us to reproduce the following wording in this policy:
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, see the IAB website.
6. Further information
Please let us know (using our contact details below) if there are any changes to your information, or if you notice any mistakes in the information that we hold about you as this helps us to keep it up to date and reliable. We may contact you from time to time to check whether the information we have on you is still accurate and up to date.
In addition, please contact us if you wish to:
See a copy of the information we hold on you. Please note that there is a statutory fee for this which is currently £10. We will also need sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it; or
Be added to, or removed from, our mailing lists.
Spectrum Business Park
Tel: 0845 145 0023
Email: firstname.lastname@example.org / email@example.com
Further information about data protection issues including the online register of data controllers can be found on the Information Commissioner's site at www.ico.org.uk.